underwriting

m

Automation Improvements

automation of A and B

r

Building interim "learning of manual decisions"Take risk on lend decisions mismatch to increase automation

Equifax Score Card

consistency of underwriting

Equifax Score Card

All HP data

5m samples set

3y vs 5yr

Score card on 3y and 5yr to compare

Research on 3 vs 5yr data

Service Level Improvements

SalesForce/System

Agent Level ownership

Queue Management

c3

Reporting

Time in queue reporting

Agent KPIs on board by team and agent

improved U/W times

improved acceptance rates