DSS

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HISTORY- CHAPTER 6

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MULTIMEDIA

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Example of an empathy map - Allison

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Types of Control

Management control

Subtopic

Operational control

Strategic planning

Decision Support Framework

Highly structured

Main topic

Semi-structured

Highly unstructured

DSS

step of dss

Define the problem

Construct a model

Identify possible solutions

recommend a potential solution to the problem

Managerial Decision Making

Output: attainment of goals

Measure of success: outputs / inputs

Inputs: resources

phases of decision making:

choice

design

intelligence

Types of DSS

Data-oriented DSS

Model-oriented DSS

problems opportunities

Example: globalization

Types of Models

Iconic models

Analog models

Mental Models

Mathematical