Categorias: Todos - communications - management - strategies - compensation

por Felipe Murcia 5 anos atrás

210

SERVICE RECOVERY

Addressing service failures effectively is crucial for maintaining customer satisfaction. Companies must monitor when to implement rescue initiatives and offer compensation to rectify issues.

SERVICE RECOVERY

SERVICE RECOVERY

Very satisfied

Very unsatisfied

Data and Measure

Customer satisfaction level

Data configuration

Management

Customer expectations

Quantify how much money the company must spend to fully recover customer satisfaction losses

There are always failures in services

Check when to take rescue initiatives

Cognitive answers

Dynamic Effects

Affective answers

Long decay

Short decay

Rescue Strategies

Sorry for the failures

Communications

Compensation

Improve quality

Mulquatro

Sobre Mulquatro
Ajuda
Contato
Preços
Galeria de mapas mentais públicos
Modelos de mapas mentais

Mais Informações

Blog
Termos de uso
Política de Privacidade
Segurança
Acessibilidade
Política de segurança

Perguntas frequentes

O que é um Mapa Mental?
Crie um mapa mental online
Exemplos de mapa mental
O que é Mapeamento Conceitual?
Criador de mapas conceituais