MindMapRA PDSA Cycle

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TQM

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TOTE

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PDSA Cycle

Study

11. In each case, ask "Why?" until there is clear understanding of what was the and what was not

10. Reflect carefully on what workedand what did not work with theexperiment

9. Face the facts

Do

8. Gather the facts (data) based on directobservation of the experiment.

7. Rather than waiting for one perfectsolution, try many small things that can be done quickly.

6. Change things and if the change is notgood, change it again until it is better

5. Follow the scientific method to test the hypothesis

Act

15. If the countermeasure is not effective,repeat the cycle beginning with the Plan Phase

14. Observe the new current conditionand set new targets towards the idealcondition, return to Plan

13. If the same countermeasure can be appliedto the similar problems to benefit others, do so.

12. If the countermeasures were effective, make the new method a standard that can be audited and maintained.

Plan

4. Brainstorm countermeasures and createhypothesis to test them.

3. Conduct "5Why" analysis to identify root causes

2. Give some background and contextso that everyone can gain a commonunderstanding

1. Clearly and objectively state the problem