Categories: All - request - task - communicate - support

by Braeden Flaherty 14 years ago

380

Support Pathway

In managing customer service and support, various actions are essential to ensure efficiency and clarity in communication. Initially, acknowledging and closing tasks is crucial to maintain workflow and organization.

Support Pathway

Create task

Communicate estimate and ETA

Inform

Request

Webform

Email

Canned response

Voicemail

Call or Canned response

Receive

Task

Close

Acknowledge

Support Pathway

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